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20 May 2015

Full-Time Communications/Dispatch

Grand County Sheriff’s Office – Posted by orobertson Moab, Utah, United States

Job Description

Job Summary

Under the direct supervision of the Jail Commander the Communications / Dispatch specialist is a non-sworn, civilian member of the Sheriff’s Office who works in the control room of the Grand County Jail and responds to emergency and non-emergency phone calls. The Communications / Dispatch specialist is responsible for receiving, entering and dispatching calls for service for law enforcement, fire and medical incidents. This is a 24-hour 911 operation and employees must be available to work various shifts, including holidays and weekends as directed by the schedule and perform other duties as assigned.

Supervision

Received: Jail Commander

Given: None

Essential Duties

• Controls & monitors all access, egress, and movement within jail by use of electronically switched doors and video monitors.
• Receives emergency and non-emergency calls from the public requiring law-enforcement, fire, ambulance, search and rescue, animal control, utilities and other services. Collects and disseminates data while entering it into a Computer-Aided-Dispatch (CAD) system.
• Monitors the internal security of the jail and safety of the jail staff.
• Prioritizes all incoming emergency and non-emergency calls and determines appropriate priority and response in an accurate and timely manner.
• Maintains contact, status and location of all on duty personnel.
• Enters updates and retrieves information from the Utah Criminal Justice Information System (UCJIS) computer relating to wanted persons, stolen property, vehicle information and numerous other state and national records.
• Defines problems, collects and disseminates data quickly and accurately, establishes facts, and draws valid conclusions. Transmits facts calmly and concisely over the radio and telephone.
• Keeps necessary logs, records, and reports including incoming and outgoing calls, status of officers, incident reports, jail activities, dissemination logs, and other records management.
• Dispatches police and other emergency units and equipment as necessary.
• Receives and coordinates all law enforcement and other emergency requests and relays instructions to radio units concerned.
• Performs other duties as assigned by supervisors.

Knowledge, Skills & Abilities

Knowledge of:

• Basic office procedures including use of office equipment and Windows based PC applications.
• Proper grammar, spelling and punctuation.

Skills in:

• Establishing effective and courteous working relationship with other employees, the public and outside agencies.
• Map reading, translation and providing directions.
• Handling multiple tasks simultaneously.
• Listening and following direct orders.
• Word processing.

Ability to:

• Type 40 words per minute.
• Work independently for extended periods of time.
• Learn law enforcement terminology.
• Communicate effectively both orally and in writing.
• Differentiate between colors and shades of colors.
• Use judgment to plan and perform unusual and difficult work often under considerable pressure and time restraints.
• Coordinate hands and eyes rapidly and accurately in using automated office equipment.
• Observe multiple screens and monitors and process the information accurately.
• Learn and follow the policies and procedures of the County, Jail and Sheriff’s Office.
• Learn and follow the Sheriff’s Office chain of command.
• Exercise well developed means of communication including tact, judgment, and self-control in communicating with officers, the public, command and other agencies.
• Answer multiple telephone and emergency 911 lines.
• Report for duty, and complete all duties and responsibilities as assigned by the Sheriff and/or other supervisory staff.
• Learn protocols in life saving situations.
• Read and write at high school graduate level.
• Speak clearly and precisely.
• Learn the use of and operate electronically operated doors.

Physical Demands

• Light pushing or lifting.
• Concentrated mental effort is required to coordinate movement and track multiple and varied sources of information.
• Ability to work in front of multiple computer screens for prolonged periods.
• The work is normally performed in a seated position.
• Must be physically able to operate a variety of automated office machines, switches and control panels.
• Requires normal range of hearing and vision to record, prepare and communicate appropriate reports.

Working Conditions

• Works in a high security area behind bullet-resistant glass and steel doors in low light with environmentally controlled temperature.
• Recurring work conditions of potential exposure to vulgarity, nudity, profanity and emergency situations that could involve injury or loss of life.

Education & Experience

• High school graduate or equivalent required.
• Must be at least 18 years of age.
• Knowledge of police and/or corrections terminology and practices preferred.

Special Requirements

• Must possess a valid Utah driver’s license.
• Successful completion of pre-employment drug screening is required.
• Must successfully pass and maintain all requirements of criminal history background checks.
• A twelve month probationary period is a prerequisite to this position.
• Safety sensitive position subject to random drug testing.
• Requires rotating shift work and is subject to 24 hour call-out. Essential employees must respond to work when required by emergency situations. No guarantee is made regarding time off, vacations, or shifts.
• Must successfully pass and maintain all required written and oral examinations.
• Within first year of employment must:

Complete Emergency Medical Dispatch Certification (EMD)
Complete and pass P.O.S.T. Dispatch certification
Obtain a Notary stamp.
Complete and pass BCI proficiency exam.

How to Apply

The complete job description and the Grand County Sheriff’s Employment Application are available and may be submitted via online at www.grandcountyutah.net; submitted by mail to the Grand County Sheriff’s Office at 25 South 100 East, Moab, Utah 84532; or faxed to (435) 259-8651. This posting will remain open until position is filled.  For further information, please call the Grand County’s Sheriff’s Office at: (435) 259-8115, or check our website at www.grandcountyutah.net.

Job Categories: County. Job Types: Full-Time. Salaries: 20,000 - 40,000.

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