Under the direct supervision of the Jail Commander the Communications / Dispatch specialist is a non-sworn, civilian member of the Sheriff’s Office who works in the control room of the Grand County Jail and responds to emergency and non-emergency phone calls. The Communications / Dispatch specialist is responsible for receiving, entering and dispatching calls for service for law enforcement, fire and medical incidents. This is a 24-hour 911 operation and employees must be available to work various shifts, including holidays and weekends as directed by the schedule and perform other duties as assigned.
Received: Jail Commander
• Controls & monitors all access, egress, and movement within jail by use of electronically switched doors and video monitors.
• Receives emergency and non-emergency calls from the public requiring law-enforcement, fire, ambulance, search and rescue, animal control, utilities and other services. Collects and disseminates data while entering it into a Computer-Aided-Dispatch (CAD) system.
• Monitors the internal security of the jail and safety of the jail staff.
• Prioritizes all incoming emergency and non-emergency calls and determines appropriate priority and response in an accurate and timely manner.
• Maintains contact, status and location of all on duty personnel.
• Enters updates and retrieves information from the Utah Criminal Justice Information System (UCJIS) computer relating to wanted persons, stolen property, vehicle information and numerous other state and national records.
• Defines problems, collects and disseminates data quickly and accurately, establishes facts, and draws valid conclusions. Transmits facts calmly and concisely over the radio and telephone.
• Keeps necessary logs, records, and reports including incoming and outgoing calls, status of officers, incident reports, jail activities, dissemination logs, and other records management.
• Dispatches police and other emergency units and equipment as necessary.
• Receives and coordinates all law enforcement and other emergency requests and relays instructions to radio units concerned.
• Performs other duties as assigned by supervisors.
Knowledge, Skills & Abilities
• Basic office procedures including use of office equipment and Windows based PC applications.
• Proper grammar, spelling and punctuation.
• Establishing effective and courteous working relationship with other employees, the public and outside agencies.
• Map reading, translation and providing directions.
• Handling multiple tasks simultaneously.
• Listening and following direct orders.
• Word processing.
• Type 40 words per minute.
• Work independently for extended periods of time.
• Learn law enforcement terminology.
• Communicate effectively both orally and in writing.
• Differentiate between colors and shades of colors.
• Use judgment to plan and perform unusual and difficult work often under considerable pressure and time restraints.
• Coordinate hands and eyes rapidly and accurately in using automated office equipment.
• Observe multiple screens and monitors and process the information accurately.
• Learn and follow the policies and procedures of the County, Jail and Sheriff’s Office.
• Learn and follow the Sheriff’s Office chain of command.
• Exercise well developed means of communication including tact, judgment, and self-control in communicating with officers, the public, command and other agencies.
• Answer multiple telephone and emergency 911 lines.
• Report for duty, and complete all duties and responsibilities as assigned by the Sheriff and/or other supervisory staff.
• Learn protocols in life saving situations.
• Read and write at high school graduate level.
• Speak clearly and precisely.
• Learn the use of and operate electronically operated doors.
• Light pushing or lifting.
• Concentrated mental effort is required to coordinate movement and track multiple and varied sources of information.
• Ability to work in front of multiple computer screens for prolonged periods.
• The work is normally performed in a seated position.
• Must be physically able to operate a variety of automated office machines, switches and control panels.
• Requires normal range of hearing and vision to record, prepare and communicate appropriate reports.
• Works in a high security area behind bullet-resistant glass and steel doors in low light with environmentally controlled temperature.
• Recurring work conditions of potential exposure to vulgarity, nudity, profanity and emergency situations that could involve injury or loss of life.
Education & Experience
• High school graduate or equivalent required.
• Must be at least 18 years of age.
• Knowledge of police and/or corrections terminology and practices preferred.
• Must possess a valid Utah driver’s license.
• Successful completion of pre-employment drug screening is required.
• Must successfully pass and maintain all requirements of criminal history background checks.
• A twelve month probationary period is a prerequisite to this position.
• Safety sensitive position subject to random drug testing.
• Requires rotating shift work and is subject to 24 hour call-out. Essential employees must respond to work when required by emergency situations. No guarantee is made regarding time off, vacations, or shifts.
• Must successfully pass and maintain all required written and oral examinations.
• Within first year of employment must:
Complete Emergency Medical Dispatch Certification (EMD)
Complete and pass P.O.S.T. Dispatch certification
Obtain a Notary stamp.
Complete and pass BCI proficiency exam.