Observes video monitors and communicates with others via the intercom system. Monitor inmate activity in the cell blocks, hallways, and every other portion of the jail for violations of the rules and other improper behaviors. Answers all 911 calls and gathers all information available from the calling party. Dispatches all EMS, fire, and law enforcement personnel to areas of need. Relays information to these parties as may be needed to help them in responding to render assistance to the public. Becomes familiar with all policies, procedures and emergency plans of the Sheriff’s Office.