Part-Time WIC Eligibility Technician I
Performs clerical and secretarial duties designed to expedite day-to-day eligibility screening and associated record keeping for the Women, Infants, and Children (WIC) Program.
Performs data input relating to office functions.
Receives and screens office visitors and telephone calls; refers clients and callers to appropriate divisions and other county agencies; receives and directs client complaints; assists visitors and clients in accurately completing forms and applications.
Participates in initial client screening to assess program eligibility; completes computer intake processes; verifies income, residency, and identity; ensures compliance with established policy; ensures accuracy of required documentation.
Makes appointments for clients, ensuring they are given appropriate appointment(s) within required time frame; instructs clients on what they will need to bring to the appointment; documents required actions such as appointment attendance, notification of ineligibility, and instructions that were given.
Prints, reprints, and if necessary, voids food vouchers; monitors voucher status and ensures accuracy of voucher record keeping; keeps voucher stubs in order and ensures clients sign for vouchers to maintain audit trail.
Completes various reports; maintains organizational files of client operations and client records; maintains control files of matters in progress and follows up to ensure progression and completion of actions; processes, sorts, and distributes incoming and outgoing mail; copies documents.
EVALUATION AND SELECTION FACTORS INCLUDE:
Working Knowledge of: Standard office practices; proper grammar, spelling, and punctuation.
Skill in: Reading, writing, and basic math; operating standard office equipment; word processing, data entry, and basic spreadsheets.
Ability to: Maintain cooperative working relationships with those contacted during the course of work activities; communicate effectively verbally and in writing; understand and follow clear work instructions; distill relevant and useful elements from vast amounts of information; multi-task.
REQUIREMENTS FOR EMPLOYMENT:
High school diploma or equivalent and one (1) year of general clerical support work experience. Equivalent combinations of education and experience may also be considered.
Selected applicants must pass a typing test at or above the rate of 40 WPM net.
Applicants receiving a conditional offer of employment will be required to submit to a pre-employment drug screen and additional background checks as required.
Applicants must possess a valid driver’s license and obtain a valid State of Utah driver’s license within 60 days of employment.